If you came of age in the 80’s, like I did, you probably remember Bruce Springsteen’s iconic album, Born In The U.S.A., and irritated your parents by loudly singing along to cuts like “Dancing In The Dark,” “I’m On Fire”, “Glory Days,” “My Hometown,” and of course the title track. Many of the songs referenced small town life and America’s manufacturing roots. It seemed to be a simpler time then. Continue reading Made In The USA
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Thank You…
The other day I was compiling customer comments from our Delivery Quality Surveys, and it really gave me a warm glow. Anyone who has worked in the retail business for any length of time knows that customer complaints are part of the territory. People who are dissatisfied with a product or service for which they have paid can be very vocal about it. Satisfied customers, on the other hand, may tell a few others about a good experience, but they don’t often come back to you to thank you for, essentially, just doing your job. So when people do thank you, it really hits home. Every customer to whom we deliver furniture receives one of these Delivery Quality Surveys. Filling it out and sending it in is optional, though a stamped envelope is provided. We use these surveys to see our business through our customers’ eyes, and make improvements where they are indicated.
Just a few excerpts:
“Smith Village is a ‘jewel’ tucked away. So glad we stopped in to take a look.”
“You have amazing staff from sales to delivery.”
“Set the standard for delivery – great job!”
“It was wonderful to experience such OUTSTANDING customer service in a day and age where customer service is almost nonexistent. I will definitely be a repeat customer.”
“We had done quite a bit of shopping around before we found Smith Village. Yours was the best experience for us. The price and quality of both furniture and service professionals was terrific.”
Obviously, there are clients we could not make happy. As the saying goes, you can’t please all of the people all of the time. But to hear such generous praise from any of our customers is a heartwarming thing.
It’s nice to hear we’re doing our job.
Thanks.
Smith Village Teams With York’s Helping Hands For the Homeless
Smith Village is teaming up with York’s Helping Hands for theHomeless. For every new Facebook member that joins our Facebook Page between now and January 31st, Smith Village will make a $1 donation to York’s Helping Hands for the Homeless. Please share this message with your Facebook friends and family.
For many of us, this can be a very busy time of year. There’s shopping to do, homes to prepare for the arrival of family and friends, holiday parties at work, the seemingly never ending traffic to deal with, and everything else that goes along with the holiday season.It is also a time to remember that not everyone is as fortunate as many of us. These activities that seem to consume our days right now, are a distant concern for many people right here in our own community.
In the hopes of brightening the Holiday Season and New Year for a few people, Smith Village is teaming with York’s Helping Hands for the Homeless. We will be running a fundraising campaign, and you can help. Between now and the end of January, for every new Facebook member that joins our Facebook Fanpage, Smith Village will make a $1 donation to York’s Helping Hands for the Homeless.
All we ask is that you visit our Facebook Page, join, and then be sure to tell your Facebook friends and family about our campaign.
